Yichun Zhongshengda Electronics Co.,Ltd
FAQs
After‑sales Service
Answers to All Your Burning Questions !
Do you provide installation and technical after-sales guidance?
We provide free official installation manuals, wiring diagrams and technical documents. We support remote one-on-one technical guidance, and can arrange professional engineers to provide on-site technical docking services for large project orders.
Do you support product return and exchange?
For products with quality problems within the warranty period, we support free return and exchange. For non-quality problems such as customer subjective reasons, unused and intact products can be negotiated for return and exchange, and the freight cost shall be borne by the customer.
How to handle product faults and after-sales problems?
After discovering product faults, please provide fault descriptions, photos, videos and product purchase certificates. Our professional after-sales team will respond within 24 hours, provide remote technical troubleshooting guidance, and arrange maintenance or replacement solutions according to the actual situation.
What situations are not covered by the warranty?
The warranty does not cover damage caused by man-made damage, unauthorized disassembly and modification, improper use and installation, irresistible natural disasters, and normal wear and tear of the product during use.
What is the warranty policy for energy storage batteries?
We provide a standard 3-year global warranty service. Within the warranty period, if the product has quality problems under normal use, we provide free repair or replacement service. We offer lifelong free technical guidance and after-sales consultation support.
Phone
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Buildings 5-7, Liyuan Battery Science Park, No.166 Shipin Avenue, Shanggao County, Yichun City, Jiangxi Province, China